Services

We have more than twenty-five years of multi-channel contact center application development experience.

We specialize in self-service solutions that will help you improve profitability by increasing efficiency and lowering costs through automation.

Cloud-based contact centers boost efficiency, reduce costs, improve collaboration, support remote agents, and strengthen customer experience and loyalty.
Technical capabilities include SQL development/administration, custom reporting, and broad CRM expertise (Salesforce, NetSuite, FreshDesk, Siebel, Zendesk, SAP, Microsoft, ServiceNow, and more).
Additional skills include .NET/web services development, WFO integrations, instructor‑led training, and PBX system support.
Certified implementation partner for Nice/inContact, RingCentral, and Enghouse.

Channel Parity identifies efficiency gains through voice automation (IVR, speech recognition, text‑to‑speech) and designs solutions that leverage existing infrastructure.
New applications are integrated to enhance performance and align with your technical environment.
Rapid project management accelerates deployments for quality management and recording systems, improving capabilities and speeding ROI.

Insight & Discovery pinpoints where your business can benefit and identifies key efficiency improvements.
Services span assessment, design, development, deployment, integration, and support.
Channel Parity delivers global contact center solutions across the following countries.

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