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Services

We have more than twenty years of multi-channel contact center application development experience. We specialize in self-service solutions that will help you improve profitability by increasing efficiency and lowering costs through automation.

Contact Center

 
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Successful organizations have differentiated themselves through robust contact centers that enable increased efficiency, lower costs, enhanced productivity and higher revenue. With a Cloud based contact center, your agents can take advantage of the benefits of unified communications to communicate with each other, customers and partners. With a Cloud based contact center, information retrieval and agent communications can be performed more comprehensively, accurately and quickly. Agents can be easily connected to the network from remote locations. All these factors contribute to improving the customer experience and earning customer loyalty.

Quality Management

 
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Channel Parity provides deployment and project management services needed to get your quality management and recording investment up and running quickly with experienced project teams that know your technical environment. We also offer services that can further tailor your quality management and recording installation to take you to the next level of sophistication. Rapid deployment allows you to begin your first quality initiatives quickly, which starts your return on investment quickly.

Applications

 
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Channel Parity helps companies identify processes where efficiency can be optimized with voice automation solutions that implement the latest in IVR, speech recognition and text-to-speech technologies. Channel Parity experts also look at the current infrastructure to develop a solution that leverages the customer’s existing equipment and integrates new and enhanced applications.

Technical Advantage

 
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Database SQL Expertise with Programming and Administration

Custom Reports Specialist (Crystal, Microsoft Report Server, Telerik)

Experience with CRM applications (Salesforce, NetSuite, FreshDesk, Siebel, Zendesk, SAP, Microsoft, ServiceNow, ServiceCenter, Quintus, Home Grow CRMs)

Web Services and .Net Expertise (C#, VB.Net, javascript, ASP.Net, Visual Studio)

WFO integrations (Nice, Aspect, Enghouse, Monet, IEX)

Instructor Lead Training Scenarios

PBX Experience (Nortel, Avaya, Cisco, ShoreTel, Siemens)

Certified Implementation Partners with Nice/inContact, RingCentral & Enghouse

Lifecycle and Approach

 
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Channel Parity’s Insight & Discovery is the first step in determining how you can take advantage of a product/solution. Our consultants will help you identify specific areas of your business where efficiency can be optimized.

Our comprehensive services include assessment, solution design, application development, deployment, integration and support of your contact center.

Global Experience

 
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Channel Parity has provided contact center professional services on a Global Scale.  We have provided solutions in the following countries.

 

  • USA

  • Canada

  • Mexico

  • Costa Rica

  • France

  • Germany

  • UK

  • Netherlands

  • Japan

  • India

Providing a Complete Suite of Solutions

Channel Parity - Contact Center Services

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